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Number 7

Help Desk Management System for PC Troubleshooting

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  • Safiya Al-sharji and Ali Al-mahruqi and Ramakrishna Kumar 2014. Help Desk Management System for PC Troubleshooting. International Journal of Applied Information Systems. 7, 7 (August 2014), 8-14. DOI=http://dx.doi.org/10.5120/ijais451205 
  • @article{10.5120/ijais2017451568,
author = {Safiya Al-sharji and Ali Al-mahruqi and Ramakrishna Kumar},
title = {Help Desk Management System for PC Troubleshooting},
journal = {International Journal of Applied Information Systems},
issue_date = {August 2014},
volume = {7},
number = {},
month = {August},
year = {2014},
issn = {},
pages = {8-14},
numpages = {},
url = {/archives/volume7/number7/666-1205},
doi = { 10.5120/ijais14-451205},
publisher = { xA9 2013 by IJAIS Journal},
address = {}
}

  • %1 451205
%A Safiya Al-sharji
%A Ali Al-mahruqi
%A Ramakrishna Kumar
%T Help Desk Management System for PC Troubleshooting
%J International Journal of Applied Information Systems
%@ 
%V 7
%N 
%P 8-14
%D 2014
%I  xA9 2013 by IJAIS Journal

Abstract

The intention to work on the topic of this nature is emanated from the interest to explore alternative technological solution to achieve effective speed control. The objective of the study is to design and develop a new system that can effectively detect speed violations on the road and supports the driver to obey traffic rules while driving by maintaining the speed according to the speed limit prescribed. Based on the detailed review of the literature and also based on the comparison among the prevailing approaches in addressing the core issues, the study has introduced an efficient system with an enhanced scope. The proposed system consists of PIC (18F45K22) microcontroller, Radio Frequency Identification (RFID) and Global System for Mobile Communications (GSM). The system is having two RFID readers along with a passive tag that is attached to the vehicle and GSM is utilized to notify the vehicle's owner and Police through Short Message Service (SMS). Furthermore, a picture of a vehicle is taken via the Camera and a fine is charged when the speed limit is exceeded. The system offers low cost, reliable, efficient results and real time notification. The system was designed and simulated using Proteus v7. 10 and the system was operating successfully and performed accurately.

References

  1. Cory,J. ,2010. Help Desk technology. Techopedia. Single processing, 2(1),pp 20-29. Available at: http://www. techopedia. com/definition/353/help-desk. [Accessed 20 November 2013]
  2. Margaret,R. ,2005. Help Desk. IEEE trans. Searchcrm,54(3),pp 100-120. Available at:http://searchcrm. techtarget. com/definition/help-desk [Accessed 15 November 2013]
  3. Anon, 2011. What Your Company Should Look for When Conducting a Help Desk Software Review. Computer Technology, 3, p1-3
  4. Anon, 2012. Most popular remote control software in the world. Redmond Magazine, 13, p11-19
  5. Hasnan,O & Dalbir,S. , 2011. Secure Open Source Web Based Helpdesk System. Journal of Theoretical and Applied Information Technology, 31, p1-4
  6. Robert, G. , 2009. Help Desk. Component Developer Magazine, 22, P14-19
  7. John, C. , 2013 TeamViewer new technology. Business wire, 33, p25-28

Keywords

PC, SQL. .Net.

Index Terms

Computer Science
Information Sciences